RETURN POLICY

Last updated June 6, 2024

Customer satisfaction is our top priority. If you are not completely satisfied with the item or items you receive, we do allow returns or exchanges within 30 days of shipment. Most of our items are easily returnable, however due to the nature of custom-made accessories and some agreements we have with manufacturers, some exclusions, restrictions, and fees may apply to specific items. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PERIOD

• Items may be returned within 30 days of receipt.
• Returns must be accompanied by an RMA (Return Merchandise Authorization) number. See Procedures and Policies below for more information.

RETURN PROCEDURE

• To begin the returns process, start by emailing orders@madpowersports.com for detailed instructions and an RMA (Return Merchandise Authorization) number. Returns without an accompanying RMA number cannot be accepted. 
• All returns must be in a new, unused, and resellable condition. Return items must include all original packaging, as well as any included hardware, instructions, components, etc. We unfortunately cannot accept used, painted, scratched, drilled, bent, or otherwise modified items.
• Item must be in original packaging.
• Item must not be used or tampered with.
• Item must not have been installed.
• Returns must be shipped in their original carton with the RMA number clearly displayed on the outside of the container. Please call or email us with a tracking number as soon as one is provided to you.
• We always recommend insuring your shipment for the full purchase price of the item for your protection. 
• We cannot reimburse any incurred expenses for labor, towing, installation, removal, etc.
• Items returned without prior approval cannot be accepted. 
• Please note, you will be responsible for all return shipping charges if the item has been used or opened.

REFUNDS

• After receiving your return and inspecting the condition of the item, we will process your refund through the original payment provider.
• Please allow at least seven (7) business days for the receipt of your item to process the return. Refunds may take up to fourteen (14) business days to appear on your card statement depending on your financial institution.
• We will notify you by email when the return has been processed. 

EXCEPTIONS

• The following items may not be eligible for return:
• Repair manuals, CD-ROMS, or any product that allows you to download a program to the vehicle, if it has been opened.
• Batteries where acid has been added.
• Engines and transmissions that have been installed.
• Parts that have been installed, welded, modified, cut, molded, mounted, etc.
• Custom-made and special-order products
• Electrical parts that have been unsealed or plugged in
• Wheels or Tires that have been mounted or driven on.
• For defective or damaged products, please contact orders@madpowersports.comto arrange a refund or exchange.
• Please Note: Sale Items are FINAL SALE and cannot be returned.

RESTOCKING FEES

• In the event of a return that is not the result of an error or defect, a 15% restocking fee will be charged and deducted from your refund amount. 
• Your restocking fee does not include the cost of return shipping.

RETURN SHIPPING CHARGES

• In the event of an error or defect, either on the part of the manufacturer or our site, we offer return shipping at no cost to you.
• If your return is not the result of an error or defect, we do deduct the cost of return shipping from your refund amount. This includes orders that were originally offered with Free Shipping

CANCELLATIONS OR REFUSED DELIVERY

• Cancellations are accepted completely free of charge any time before your order has shipped.
• Any order cancelled after shipment will be considered a return and is subject to our return policies above. 
• A refused delivery is also considered a return and subject to our return policies above, except where refused on the basis of shipping damage.

SHIPPING DAMAGE

• If your order arrives with visible damage, refuse the shipment and notify us at orders@madpowersports.com. We'll arrange for a replacement to be shipped. Please keep all contents for the shipper to inspect.
• If your order is delivered by truck freight, inspect and note any visible damage before signing for the delivery. Contact us within 2 business days and we will gladly file a claim on your behalf. If the damage is not noted at receipt of delivery, the carrier may deny the damage claim, and we will be unable to refund or replace your order.
• If your package arrives with no visible damage, but the item inside is damaged, contact our customer service team immediately. Concealed damage must be reported within 2 business days of delivery. If concealed damage remains unreported for more than 2 business days, we will be unable to refund or replace your order.

NON-RETURNABLE ITEMS

Most often, our customers are highly satisfied with their orders, and we consider returns to be a rare but necessary occurrence. That said, there are items for which we are unable to accept returns for any reason beyond a manufacture defect, or an error on our part. These items include:

• Any item not in a new and resellable condition. That includes items without their original packaging, items missing hardware, instructions, or other components that were originally included.
• Items that have been installed or modified in any way. That includes used items, painted items, as well as bent, scratched, or damaged items.
• Tires or Wheels if installed or used
• Made-to order items such as seat covers, dashboard covers, and car covers.
• Clearance, closeout, and liquidation items.
• Roof racks and cargo carriers.
• Cargo liners and floor mats.
• Any Eibach item.
• Special orders.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

orders@madpowersports.com